When we talk about listening with curiosity, we're talking about conveying a genuine interest in what others are saying. Non-management coaching has to do with the coachee, and the ability of non-directivity in training consists of facilitating the coachee's own journey to find within himself solutions to his own problems and dilemmas. Then you'll settle for practicing the basic key skills that, if thoroughly and thoroughly mastered, in and of themselves offer the best training (and the best results for the coach) that anyone could want. Some skills, such as empathy, curiosity and intuition, are natural skills or will increase with experience and practice as a coach, others can be learned.
The first important coaching skill you should possess is the ability to obtain clear, achievable, well-defined and motivating goals from your clients. A valuable skill is to keep interruptions to a minimum while keeping the conversation focused and focused on the goal. A great coaching skill is to actively listen to the client, collect information and then filter and clarify it for the client. This is such a fundamental skill that, at least, one thinker has structured an entire approach to training around giving full, empathetic, supportive and warm attention to the coach, simply by listening and without interrupting.
I'll cover each of these 5 basic training skills in more detail in future posts, but for now, here's the list again with a little explanation. This is more of a habit than a training skill, but it ensures that you always provide a powerful, high-quality workout to each and every one of your customers.